Refund Policy

Two different kinds of return

This policy covers purchases and video creation on Kiss Cam AI.

If a paid video fails, the credit used for it comes back to your balance automatically. A purchase refund is different: it returns eligible money to your original payment method and removes the matching credits. Getting a credit back does not mean a cash refund has been issued.

For a purchase refund, open a support ticket within 7 days of successful payment. If you cannot access your account, email [email protected].

Single, Squad and Stadium packs

All purchases are one-time payments. There is no subscription and nothing renews.

• Single: $6.99 for 1 video credit.
• Squad: $16.99 for 3 video credits.
• Stadium: $34.99 for 8 video credits.
• First-video offer: each account's first purchase can be 1 video credit for $3.99, once. A refunded offer purchase does not make the offer available again.

One credit makes one 12-second, vertical 9:16, 720p video. Credits never expire, but the purchase-refund window is still 7 days. See pricing for the current packs.

Within the 7-day request window:

• An order with all its credits unused qualifies for a full refund.
• A partly used order qualifies for the unused credits at that order's actual price per credit.
• Credits already used are not refundable under this policy. Requests made after 7 days do not qualify, except where mandatory legal rights apply.

The calculation uses the specific order, not your combined balance. For example, a $34.99 Stadium pack supplies 8 credits; leaving 5 unused makes $21.86 refundable. Amounts use the payment currency, with fractional cents rounded down. Total refunds cannot exceed what you paid. Refunded credits are removed.

If a video fails

A paid video marked as a confirmed failure automatically restores the credit charged for it. You do not need a ticket for that. A dropped connection, a delayed status or an unfinished task is not proof of failure. We do not automatically submit another attempt; you can start a new one with the returned credit.

Finished videos

A successfully delivered video counts as a used credit. Disliking the likeness, expression, clothing details, who ducks and who hides, or overall look does not by itself qualify for a credit return, cash refund or free replacement. AI results vary; following the photo tips on the homepage gives the best chance of a good result. Report technical problems, such as a file that will not play or has no sound, in a support ticket with the video details.

Finished videos stay available for 30 days after completion. Download before the expiry shown on the video page. Missing that deadline is not a generation failure and does not make a used credit unused.

Sending a request and receiving a refund

Include your order number, account email and a short explanation in a support ticket within 7 days of payment. We check when you asked, what you paid and how many credits from that order remain unused. A request sent on time can still be reviewed after the window closes. Spending those credits while you wait can reduce or remove the refundable amount.

If you cannot sign in, contact [email protected]. Never send passwords, full card numbers or card security codes. Use the same contact for a suspected duplicate or incorrect charge.

Approved refunds go back to the original payment method through Stripe. The related credits are reserved while the refund is processing and removed when it succeeds; if the refund fails, they are released again. Arrival time depends on Stripe and your bank, so we cannot promise a specific date.

Rights and contact

Mandatory consumer and refund rights still apply. For help, use support tickets or email [email protected]. The Terms of Service and Privacy Policy explain the other rules for using the service and handling your information.